General conditions
CAUTION:
All customers are responsible for a fixed $10 fee for all returns.
We do not offer the possibility of returning or exchanging products purchased on the fcperfume.com website in our physical sales outlets.
Once the returned products are received, the credit card refund will usually take 10-15 business days to appear on your statement.
*PLEASE NOTE THAT DISCOVERY SETS, SAMPLES, AND PERSONAL CARE ITEMS ARE FINAL SALE.
*ALL ITEMS REQUESTED FOR RE-ORDER ARE WAIVED THE ENTIRE AMOUNT OF REFUND OF THE PRODUCT REQUESTED FOR SHIPMENT. ALL ITEMS ARE SUBJECT TO REVIEW THROUGH THE APPROPRIATE ALLOCATED CUSTOMER CARE TEAM TO INITIATE STORE CREDIT ON A CASE-TO-CASE BASIS.
FCPERFUME RESERVES THE RIGHT TO DENY ANY AND ALL REQUESTS MADE FOR REFUND AND RESUBMITTED ORDERS FOR SHIPMENT OR RETURNED PRODUCTS.
PAYMENT
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment options:
Visa
MasterCard
American Express
Discover
PayPal
Please note that we do not store your credit card information.
Sales Tax:
Fantasy Community Perfumes is a Brenham based company and we are required by law to collect sales tax on orders shipped within Brenham. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.
Discovery Set
HOW LONG IS THE COUPON CODE VALID FOR?
Once the coupon is received you will have two months to use the credit towards your favorite Fantasy Community Perfumes product.
HOW DO I USE THE COUPON CODE THAT I RECEIVED WHEN I PURCHASED THE DISCOVERY SET?
It’s very simple!
You will find the code in your order confirmation. Once you add a product from the Eshop https://fcperfumes.com to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total.
Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.
ORDER
HOW CAN I TRACK MY ORDER?
Once your order is ready to ship, you will receive an email with tracking information. You can also click HERE to track your order anytime.
HOW TO KNOW IF MY ORDER HAS BEEN ACCEPTED ?
Once the payment is complete, your order number will appear on your screen, with a sum up of it.
Then, you will receive one email will confirm the whole corder and will include a recapitulative.
CAN I CANCEL MY ORDER ?
Your order can be canceled as long as its status is "being prepared". You may cancel it by sending an email to manager@fcperfumes.com.
WHERE CAN I FIND MY INVOICE?
You have access to all your invoices in “My Account.”
HOW CAN I MODIFY MY ORDER ?
Once your order has been confirmed, it will be in preparation and ready for expedition. You can not modify it.
WHAT IF I RECEIVED THE WRONG PRODUCT ?
If you receive a product that is different from the one that you ordered, we’re sorry about that! Please contact us at manager@fcperfumes.com and we’ll be sure to get you what you ordered!
CAN I PASS MY ORDER BY PHONE ?
Today, we can't propose that service.
ACCOUNT
HOW TO CREATE MY ACCOUNT
By clicking on "My account" (top right) or by validating your basket, fill in the form of identification that is proposed to you. Please remember the e-mail address you entered and especially your password ! They are personal and they alone give you access to your account.
HOW TO UNSUBSCRIBE FROM THE NEWSLETTER ?
In your account, "My subscription newsletters" uncheck "I subscribe"?
You can also unsubscribe via the link at the bottom of the newsletters we send you.
HOW TO CHANGE OR DELETE MY FCPERFUME.COM ACCOUNT ?
At any time, you can edit the information about you by clicking on "My account".
To delete your fcperfumes.com account, please contact Customer service at manager@fcperfumes.com
I FORGOT MY PASSWORD ?
In "My account" (top right of your home page, click on "Login", fill in your e-mail address and click on "Forgot your passowrd?".
An e-mail will be sent to you immediately with a new password.
WHY CREATE MY ACCOUNT ?
Create your account Fantasy Community Perfumes will allow you to
- have a quicker acces to the sample kit coupon code
- follow the delivery of your orders
- view your purchase history
- pay for your purchases and manage your deliveries quickly
- manage your personal information alerts